When a customer requests a specific procedure for calibration, what should the laboratory do?

When a customer requests a specific procedure for calibration, the most appropriate action for the laboratory is to implement the procedure unless there’s a law against it. This approach emphasizes the importance of meeting customer requirements while still considering legal and regulatory constraints that might influence the accepted practices.

In calibration and testing laboratories, adhering to customer requests is essential for customer satisfaction and building trust. However, laboratories must also ensure that any procedures they implement do not violate any legal or regulatory standards. By prioritizing customer requests while adhering to legal boundaries, the laboratory maintains its integrity and compliance with industry standards.

This choice reflects a balanced approach that allows flexibility in meeting client needs while ensuring that the laboratory operates within a lawful framework. Other options, while potentially valid in a different context, do not align with the necessity of accommodating customer requests responsibly.